Terms of service

DEFINITIONS The term "online sales contract" refers to the sales contract concerning tangible movable goods of the Supplier, entered into between the Supplier and the Buyer within the framework of a distance selling system using telematic tools, organized by the Supplier. The term "Buyer" refers to the individual consumer who makes the purchase under this contract, for purposes not related to any commercial or professional activity. The term "Supplier" refers to the entity that sells the goods subject to this contract.
IDENTIFICATION AND OBLIGATIONS OF THE PARTIES Supplier: The goods subject to these general conditions are sold by Harris Shoes 1913 s.r.l. with registered office at via G.Falcone, 4 registered with the Chamber of Commerce of Florence under no. 417063 of the Business Register, tax code and VAT number 04098090485.

Buyer: Expressly declares to make the purchase for purposes unrelated to any commercial or professional activity carried out and undertakes not to engage in commerce with the purchased goods.

OBJECT AND CONCLUSION OF THE CONTRACT By this contract, respectively, the Supplier sells and the Buyer purchases at a distance through telematic tools only the tangible movable goods indicated and offered for sale on this website. The contract between the Supplier and the Buyer is concluded exclusively through the internet by accessing the address of this website, where, following the indicated procedures, the Buyer will formalize the proposal to purchase the goods offered for sale. The purchase contract is concluded by the irrevocable order of the Buyer with the online completion and submission of the order form, which will be displayed on the order summary web page, printable, containing the details of the ordering party and the order, the price of the purchased goods and shipping costs, payment methods and terms, and the address where the goods will be delivered. At the moment the Supplier receives the order from the Buyer, they will send a confirmation email and/or display a confirmation and order summary web page, printable, which also includes the data entered by the buyer in the order form. The contract is considered perfected and effective between the parties only upon the execution of the order and the issuance of the related invoice, with the Supplier having the possibility, until that moment, to refuse the order. The sales invoice will be issued by Harris Shoes 1913 s.r.l. in paper form and inserted inside the package containing the ordered products.
PAYMENT AND REFUND METHODS The Supplier accepts only advance payment for the ordered products by major Credit Cards (Mastercard and Visa circuits) and PayPal. Credit card data is managed directly by IW Bank or other banks specialized in online payment management; PayPal data is managed directly by PayPal. Information is encrypted using state-of-the-art encryption systems that prevent third-party use and is sent directly to the bank. The Supplier reserves the right to request verification from the bank of the authenticity of the card ownership or from PayPal in case of issues. Following this verification, in case of a positive outcome, the procedure will proceed to conclude the contract and deliver the order placed, provided there are no further obstacles. Any refund to the Buyer, if entitled, will be credited by crediting the credit card or PayPal payment reversal, at the latest within 30 days from the date the Supplier becomes aware of the cause giving rise to the refund.
DELIVERY TIMES AND METHODS The Supplier will deliver the ordered products through the couriers DHL, GLS Executive, SDA, BRT. Order processing times may vary, from the same day of the order to a maximum of 7 working days, within which the invoice will be issued and consequently the order accepted, with the start of its execution. In case the Supplier is unable to ship within this period, timely notice will be given to the Buyer via email, indicating the deadline for order fulfillment. Delivery times may vary depending on the destination country and other factors not directly controlled by the Supplier.
SHIPPING COSTS AND DELIVERY The Supplier ships with the DDP (Delivery Duty Paid) formula to CE countries, so in these destinations the goods will arrive directly at the specified delivery location without having to pay additional amounts in addition to what was already paid at the time of sending the order. For all other countries, the DDU (Delivery Duty Unpaid) formula is used, so the courier may present a separate invoice requesting payment of duties and taxes required by local authorities. Buyers residing in non-EC countries are advised to inquire about local taxes and duties before placing an order with the Supplier.
GOODS INSURANCE AND SUPPLIER'S LIABILITY The Supplier insures the products against theft and accidental damage from the moment of delivery to the courier until they reach their destination. Therefore, the Supplier is not obligated to replace or credit manipulated, damaged, or lost material during transport.
PRICES All selling prices of the products displayed and indicated on this website are expressed in euros (€) and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, inclusive of VAT and any other tax regarding delivery within the territories of a CE country. For deliveries to non-EC countries, as specified in point 6), the courier may request additional amounts from the Buyer for local taxes and duties. Shipping costs will be indicated and calculated during the purchase procedure before the order is submitted by the Buyer and also contained on the order summary web page. The prices indicated for each of the goods offered to the public are valid until the order is submitted and indicated on the order summary web page. Therefore, prices and conditions may be changed by the Supplier at any time, and what appears on the order summary web page will be binding for the Buyer.
PRODUCT AVAILABILITY The Supplier ensures through the telematic system used the processing and fulfillment of orders without delay. If an order exceeds the quantity available in stock, the Supplier, via email, will inform the Buyer whether the item is no longer available for booking or what the waiting times are to obtain the chosen item, asking whether they intend to confirm the order or not. The Supplier's computer system confirms the registration of the order as soon as possible by forwarding a confirmation email to the user, which does not produce any legal obligation, being a simple summary of the order.
LIMITATION OF LIABILITY The Supplier assumes no responsibility for services attributable to force majeure, in case it fails to execute the order within the times specified by the contract. The Supplier cannot be held responsible towards the Buyer, except in cases of willful misconduct or gross negligence, for malfunctions or disruptions related to the use of the internet outside its control or that of its sub-suppliers. The Supplier will also not be liable for damages, losses, and costs incurred by the Buyer due to non-performance of the contract for reasons not attributable to it, with the Buyer being entitled only to the full refund of the price paid. The Supplier assumes no responsibility for any fraudulent or unlawful use that may be made by third parties of credit cards when paying for the purchased products, provided that it demonstrates having taken all ordinary precautions possible at the time and exercising ordinary diligence.
LIABILITY FOR DEFECTS, PROOF OF DAMAGE, AND COMPENSABLE DAMAGES: SUPPLIER'S OBLIGATIONS The Supplier cannot be held liable for the consequences arising from a defective product if the defect is due to the product's conformity to a mandatory legal standard or binding provision, or if the state of scientific and technical knowledge at the time the product was put into circulation did not yet allow the product to be considered defective. No compensation will be due if the injured party was aware of the defect and of the resulting danger and nonetheless voluntarily exposed themselves to it. In any case, the Buyer must provide evidence of the defect, of the damage, and of the causal connection between defect and damage.
WARRANTIES AND ASSISTANCE PROCEDURES The Supplier shall be liable for any proven defect or fault in the product attributable to it, provided that such defect or fault has been reported by registered letter with return receipt to the address Harris Shoes 1913 s.r.l. via G. Falcone, 4 Fucecchio (FI), or transmitted by fax to the number +39 0571242726, or sent via email to the address e-commerce@calzoleriaharris.it within eight days from delivery. The report is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
OBLIGATIONS OF THE PURCHASER The Purchaser undertakes to pay the price of the goods purchased within the times and methods indicated in the Contract. The Purchaser undertakes, once the online purchase procedure is completed, to print and keep the web page containing the order details. The information contained in this contract has also been viewed and accepted by the Purchaser, who acknowledges this, as at the time of finalizing the order, a reference to this web page is displayed.
RIGHT OF WITHDRAWAL The Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 10 (ten) days from the date of receipt of the products. To exercise the right of withdrawal, the Customer must send a communication to HARRIS to that effect, within the indicated terms, to the following email address e-commerce@calzoleriaharris.it. In the event of withdrawal, the Customer must return the products at his own expense within 10 (ten) days from the withdrawal itself, to the following address: HARRIS SHOES, VIA SPINETTI 10, FORTE DEI MARMI (LU) 55042. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics, and size, with normal diligence, without signs of wear or dirt. The only expenses due by the buyer for exercising the right of withdrawal in accordance with this article are the direct return costs to the Supplier. For this purpose, it is specified that high-quality leather products delivered outside the Italian territory can be returned only if accompanied by the "cites" certificate issued by the competent authority. The Customer who must return such type of goods is advised to consult the competent authorities before shipping. Goods not regularly returned to customs will be rejected and not refunded. The Supplier will refund the amount due to the Customer following the withdrawal within 30 (thirty) days from the receipt of the withdrawal notice provided that within this period the goods have been returned in their original conditions and not worn. The Customer must send the returned goods to the following address: Harris shoes 1913 s.r.l via G. Falcone 4, 50054 Fucecchio (FI).
GOODS EXCHANGE The Supplier also grants the Purchaser the possibility of exchanging goods for size or for any defect within the same article. To obtain the goods exchange, the Purchaser must always fill in the form available in the reserved area on this website within 10 (ten) working days from the day of receipt, indicating the code of the article(s) to be exchanged and the size requested for replacement. Once the request is received, the Harris Customer Service Office will send the Purchaser a written confirmation containing the authorization number for the goods exchange. The Purchaser must indicate this authorization number for the goods exchange on the label attached to the package of the products to be returned. In any case, the transportation costs for the exchange are borne by the Purchaser. The Supplier will bear only the necessary expenses to send the product requested in exchange. The Supplier reserves the right to request photographic evidence before authorizing returns or exchanges for products claimed to be defective. In the event that they are defective, the Supplier will also bear the necessary expenses to return the products to its warehouses. Exchanges or returns of products that have been tampered with, worn, washed, or otherwise altered will not be accepted. It is the Purchaser's responsibility to ensure the transport of the goods returned for exchange; in default, in case of theft or loss, the goods will not be refunded. Returns of discounted items or items made to measure will not be accepted.
PROTECTION OF PRIVACY AND TREATMENT OF PURCHASER DATA The Supplier protects the privacy of its Purchasers and guarantees that the processing of data complies with the privacy regulations pursuant to Legislative Decree no. 196 of June 30, 2003. Personal and tax data acquired directly and/or through third parties by the Supplier, the data controller, are collected and processed in paper, computerized, telematic form, in relation to the processing methods for the purpose of recording the order and activating the procedures for its execution, as well as the necessary communications, in addition to fulfilling any legal obligations, and to allow an effective management of commercial relationships to the extent necessary to better fulfill the requested service (art. 24, paragraph 1, letter b, Legislative Decree no. 196/2003). The Supplier undertakes to treat with confidentiality the data and information transmitted by the Purchaser and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected, or to transmit them to third parties. Such data may only be exhibited upon request of the judicial authority or other authorities authorized by law. Personal data will be communicated, after signing a commitment to confidentiality of such data, only to subjects delegated to carry out the activities necessary for the execution of the contract entered into and communicated exclusively for that purpose. The Purchaser enjoys the rights provided for in art. 7 of Legislative Decree no. 196/03, namely the right to obtain: a) updating, rectification, or, when interested, integration of data; b) deletion, transformation into anonymous form, or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) certification that the operations referred to in letters a) and b) have been notified, also as regards their contents, to those to whom the data have been communicated or disseminated, except in the case where such fulfillment proves impossible or involves a manifestly disproportionate use of means compared to the protected right. The data subject also has the right to object, in whole or in part: i) for legitimate reasons, to the processing of personal data concerning him/her, even if pertinent to the purpose of the collection; ii) to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication. The communication of personal data by the Purchaser is a necessary condition for the correct and timely execution of this contract. In the absence thereof, the Purchaser's request cannot be fulfilled. In any case, the acquired data will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. Their removal will be carried out securely. The data controller of the personal data is the Supplier, to which the Purchaser may address any requests at the company's headquarters in Fucecchio (FI) at via G. Falcone 4. Any communication (including electronic communication, sent to the e-mail address e-commerce@calzoleriaharris.it) addressed to the Center (requests, suggestions, ideas, information, materials, etc.) will not be considered confidential information, must not violate the rights of others, must contain valid, non-infringing, and truthful information, and in any case, the Center shall not be held responsible for the content of such messages.
COMMUNICATIONS AND COMPLAINTS Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Purchaser that each order sent is stored in digital form on the server where the website resides according to criteria of confidentiality and security.
WRITTEN COMMUNICATIONS AND COMPLAINTS Written communications directed to the Supplier and any complaints will be considered valid only if sent to the address Harris shoes 1913 s.r.l. via G. Falcone 4, 50054 Fucecchio (FI), or transmitted by fax to the number +39 0571242726, or sent via email to the address e-commerce@calzoleriaharris.it. The Purchaser indicates in the registration form his/her residence and domicile, telephone number, or email address to which he/she wishes the Supplier's communications to be sent.
DISPUTE RESOLUTION AND APPLICABLE LAW All disputes arising from this contract, if the Parties intend to resort to the ordinary Judicial Authority, shall be brought before the competent court of the Purchaser's place of residence. This contract is governed by Italian law.
DURATION AND EFFECTIVENESS OF THE CONTRACTUAL CONDITIONS Order confirmation implies acceptance of these general conditions by the Purchaser. These conditions may be updated or modified directly by transcribing the new rule on this website. The modification or update will be valid and effective for orders that have not yet been entered and for which the web page summarizing the order data has not yet been viewed and printed.
SALES CONDITIONS
WARRANTIES We guarantee maximum peace of mind to all our customers in the purchasing process on the website. For this reason, if the received product does not satisfy you, you can safely return it to us or exchange it for a different size if the latter is not suitable.

Returns and exchanges It is possible to request the return or size exchange of a purchased product only in the following cases (pursuant to Legislative Decree 206/2005):
- the product was not purchased on sale or promotion;
- the return must take place within 21 days from the date of the order;
- the product must be intact and unused;
- the accompanying tag and/or seal must not have been removed.
Following the verification of the above conditions, we may send you the product in the new requested size in exchange or refund the amount paid to you (excluding shipping costs). To start the return/exchange procedure, it is necessary to create a request from your personal account page on calzoleriaharris.it: we will contact you as soon as possible to provide you with the necessary instructions for the procedure. If you have decided to return a product, you will be refunded the amount paid excluding shipping costs. If you have decided to exchange size, the new product will be sent to you at our expense. In any case, the transportation costs for the return of the originally purchased product are borne by the customer.

Note: requests for exchange that do not refer to size exchange only will not be accepted, and returns of items without following the above procedure will not be accepted.